Whether you're supporting a family member or a friend, or being helped by someone to keep your independence, you'll recognise the value of respite care. 

Respite services are services provided to allow a carer to have a period of rest from the responsibilities of the caring role. This may mean you have the ability to do something you enjoy, better take care of yourself, relax, or even attend a medical appointment.

Our service provides time off when a carer needs a break, and it's a program that's been thoughtfully designed to maintain a high quality of support while the carer recharges their batteries.

Respite - which can be arranged for the day, overnight, or all the way up to a few weeks - is available across a variety of locations: at one of our cottages, from one of our residential care locations, at home or at a location that's best for you. 

How to make a booking for a first appointment?

A booking can be made at any location by calling our Southern Cross Care Customer Connect Centre on 1300 203 077. We will discuss any questions you may have and coordinate any additional supports or referrals you may need. If you require interpreting or translating services we can also arrange this on your behalf.

A respite coordinator will then be in touch to book an appointment at a time suitable for you. We will ask you to bring in details about medication and medical history at the time of appointment.

What to expect upon assessment?

For Buddy flexible respite, the assessment will be completed within your own home. For Myrtle Cottage or Willow Fern bookings, we will welcome you at the cottage entrance, provide you with a tour of facilities and find a quiet place to sit. We will then provide you with a privacy policy to read and a customer information form, and consent form to complete. These can also be sent out prior to appointment at your request. We will also provide you with information regarding advocacy and client rights and responsibilities.

Your Respite Coordinator will then commence the initial assessment with you. The initial assessment is comprehensive and may take up to an hour to complete. We will assess a range of functions including abilities, cognition and mobility. We will also discuss carer wellness, and include quality of life testing of both the carer and the customer who will receive services. A Wellbeing Support plan will then be developed, summarizing the needs and plan discussed within your assessment.

All Southern Cross Care services promote active living, aiming to achieve outcomes of wellness, reablement and/ or independence. Your respite coordinator will work with you to tailor services and payment options to meet your individual needs advising you of a range of other Southern Cross and Community Services available to assist you to meet your goals.  

If you require a different type of service, we can then assist to refer you to this service along the appropriate path, ensuring the information you would like is shared to reduce duplication of information. If you would like, we can incorporate a range of assessments to occur within the cottage including a Physiotherapy falls or mobility assessment, Speech Pathology swallowing or speech assessment and dietetic assessment or a behavioural assessment. We can also coordinate an Occupational Home Safety assessment to occur at a time convenient to you.

Additional Information

We have a range of information that we can provide to you including from Community Organisations such as Alzheimers SA, including Dementia Behavioural Management Advisory Services (DBMAS), the Carers Gateway, Aged Rights Advocacy Service and information from the Aged Care Complaints Commissioner.