Tuesday 31st March 2020

To help stop COVID-19 from entering our homes, visits are now restricted to medical and dental practitioners only for the purpose of providing essential medical or dental care. The Residential Services Manager in consultation with the practitioner will determine whether the visit is essential, or whether it can be rescheduled or conducted via telehealth mechanisms.

As before, exemptions apply in compassionate care (end-of-life) situations. In these situations, our staff will make contact with families via the nominated contact person to arrange visitation. Exemptions also apply for essential operational reasons (e.g. registered contractors, suppliers etc.) as outlined in the directives.

In addition, residents should now only leave our Residential Care homes to attend essential medical or dental appointments that cannot be reasonably rescheduled or conducted via telehealth mechanisms. Any resident who chooses to leave our homes for any other reason is not permitted to re-enter the home as per the SA Government directive.

If you are aware of any essential medical or dental appointments that have been scheduled for a resident, please send the appointment details to the Residential Care home in advance via email for the Residential Services Manager to assess. Email addresses can be found here.

Please be assured that we are monitoring the COVID-19 situation closely and will continue to review these temporary but critical arrangements. As always, we would like to thank everyone for their patience and understanding of the temporary but absolutely necessary measures that are being put in place to protect the health and safety of our residents during this challenging time. Our compassionate staff members are working together to ensure the best quality care is provided to residents.

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