In response to the COVID-19 pandemic we have developed visitation plans for our Residential Care homes, designed to keep our residents safe while helping them to stay connected to their families and friends. We will continue to deliver high-quality, person-centred services to our residents during this time.

We are adjusting our plans regularly based on the latest available public health advice. For the latest information please keep an eye on this website, call your local Residential Care home or our Coronavirus Helpline on 1800 718 492.

Please find below a summary of the current visitation plans for our Residential Care homes in South Australia and the Northern Territory.

South Australia

All of Southern Cross Care's SA Residential Care homes are operating under our Phase 1 COVID-19 Safeguarding Plan.

Key elements of the plan include;

  • All visits are scheduled in advance by email to support safety and contact tracing (email addresses available here)
  • Entry screening remains in place, including proof of flu vaccination and symptom checking
  • Visits are conducted in residents’ rooms (3 people is generally the maximum room capacity) or in a specific outdoor area designated by the local team, rather than communal areas
  • Residents are permitted to leave and return to our homes regardless of their reason for leaving except in the unlikely event that a COVID-19 outbreak has been declared at the home
  • End of life visits will continue to be arranged with the home’s Residential Services Manager

Please note that visiting restrictions may apply for people who have recently travelled to SA from an interstate location, based on the latest public health advice and Emergency Management Directions. If you have recently travelled from a place outside SA, please click here for the latest advice from SA Health, and then advise our staff of your travel history when sending an email request for a visit. Email addresses can be found here.

Northern Territory

At our Pearl Supported Care home in Fannie Bay, we are following the current Directions for Aged Care Facilities issued by the Northern Territory Government. To access a copy of the Direction, please click here.

This government direction allows for residents to have one visitor alone or two visitors who arrive together. It also requires all visitors to practise social distancing while on-site.

Below are the key points from our current COVID-19 management plans regarding visits:

  • Visiting hours are 9.30am-6.00pm weekdays, and between 9.30am-11.30am and 3.00pm-5.00pm weekends
  • New bookings or changes must be made in advance by sending an email to: pearl.reception@southerncrosscare.com.au 
  • Visits can occur in resident’s rooms, but remain limited to a maximum of two people per visit. All visitors must practice social distancing of 1.5 metres while on-site.
  • Entry screening remains in place, including proof of flu vaccination and symptom checking
  • Exceptions to interstate traveller restrictions apply in end-of-life situations however travellers must wear a mask before entering and while on-site. Residents who have a visit from these travellers will also be required to complete 14 days of social distancing and symptom checking, as advised by public health authorities. 
  • In compassionate care (end-of-life) situations, our staff will work in consultation with families regarding tailored visitation arrangements

Please note that visiting restrictions may apply for people who have recently travelled to the NT from an interstate location, based on the latest public health advice and Emergency Management Directions. If you have recently travelled from a place outside the NT, please click here for the latest advice from the NT Government, and then advise our staff of your travel history when sending an email request for a visit. Email addresses can be found here.