Update: 26 May, 2021

In light of the recent outbreak of new community-acquired Coronavirus (COVID-19) cases in Melbourne, Southern Cross Care is implementing new precautionary measures to protect the health and safety of our Residential Care residents.

Effective immediately, any person who has returned to South Australia or the Northern Territory from Greater Melbourne since Monday 17 May, will not be permitted to enter our Residential Care homes for 14 days from the date of their return. This applies to all visitors, in addition to our staff and contractors. 

We are also encouraging all members of our community who have been in Greater Melbourne recently, to closely monitor announcements from health authorities. A number of border restrictions have already been implemented between Victoria, South Australia and the Northern Territory and new case alerts and public exposure sites are being published regularly here.

Our Emergency Pandemic Committee is closely monitoring this evolving situation and will adjust our response measures accordingly as new information comes to hand.

Thank you for your patience and understanding of these precautionary measures. If they affect you in any way, please speak with our compassionate staff at your local Residential Care home. They will do everything they can to minimise the impact on you and your loved ones.


There are now no restrictions on visiting hours at our Residential Care homes, and our doors are open during business hours.

We still recommend that all visitors make a booking prior to visiting (avoiding meal times where possible) and particularly for visits after hours or on weekends. ‘Booking in’ via email prior to visiting assists our staff in completing our safe entry screening processes. Email addresses for our homes can be found here.

Entry screening will remain in place while we continue to operate under emergency management directions issued by state and territory governments.

Please also note that if your visit coincides with our normal meal and medications times, there may be a brief delay while you wait for our staff to greet you and screen you for entry into our homes.

With the colder weather now upon us, we have opened up new designated family meeting spaces within our homes, in addition to the garden spaces that remain available for more sunny days. Our friendly staff can point these spaces out to you and assist you to enjoy these spaces during your next visit.

Please be aware that from Tuesday 1 June, all people entering our Residential Care homes are required to be vaccinated against 2021 Seasonal Influenza and to present evidence of this vaccination when they visit (keep it on your phone if you can). This government directed safety measure is designed to help protect the health of residents.