In response to the developing COVID-19 situation, we have developed visitation protocols for our Residential Care homes, designed to keep our residents safe, while helping them to stay connected to their families and friends.

Our protocols are aligned with the Aged Care Industry Code for Visiting Residential Care Homes during COVID-19. Click here for a copy of the code.

Please find below a summary of the specific visitation protocols for our Residential Care homes in South Australia and the Northern Territory.

South Australia

We continue to see encouraging signs from across South Australia about the COVID-19 situation, including long stretches with no new cases, and the recent relaxation of some border restrictions.

On 18 June the SA Government released a new Direction for Residential Aged Care Facilities, which further eases restrictions on visits. Southern Cross Care welcomes these changes to the SA Government Direction, which will help residents, families and friends to stay connected and support each other during this time.

Please find a summary of our updated South Australian visitation protocol below:

  • Standard visiting hours are 10am to 3pm Monday to Friday. This may vary from site to site, 
  • Children under 16 are now allowed to visit,
  • Residents can now leave our homes for exercise or for a social visit with family and friends,
  • Travellers arriving from Northern Territory, Tasmania, Queensland or Western Australia are now permitted to enter South Australia and visit without undergoing a period of self-quarantine,
  • Visits can now occur in resident’s rooms, but remain limited to a maximum of two people at a time, and all visitors must practice social distancing of 1.5m while inside the home,
  • All visitors must still be vaccinated against 2020 seasonal influenza, apart from specific exemptions including children aged six months or less and those with a medical contraindication to the vaccine,
  • Entry screening remains in place, along with your current scheduled visits - the duration of which can now be extended in consultation with each resident and Residential Services Manager,
  • Any new visit bookings, or changes to visit schedules must be made in advance via email to ensure that our staff are able to safely facilitate visits, including entry screening requirements. Email addresses are available here

We will also continue to use our existing sign-in process for all visitors. This process is important because Southern Cross Care is required to provide specific visitor details to an authorised officer for the process of contact tracing in the event of any COVID-19 outbreak.

Please ensure that any changes to your current visits are made in consultation with your loved one, as it is important that residents are actively involved in this process. Please also ensure that all family members and other visitors are aware of the current visitation protocols.

Northern Territory

At our Pearl Supported Care home in Fannie Bay, we are following the current Directions for Aged Care Facilities issued by the Northern Territory Government. To access a copy of the Direction, please click here.

This government direction allows for residents to have one visitor alone or two visitors who arrive together. It also requires all visitors to practise social distancing while on-site.

To gain entry to Pearl Supported Care you will need to answer COVID-19 screening questions, undertake temperature testing and wash your hands before entering residents’ rooms. As per national guidelines your visits will need to be conducted in the resident’s room, outside, or in a specific designated area rather than in communal areas. For the weekends, the entrance times to the home between 10.00am and 11.30am and between 1.30pm to 3.00pm. During weekdays the entrance time will be from 9.30am to 4.30pm. You will need to be let in by our staff as our doors will remain closed for security reasons.

In compassionate care (end-of-life) situations, our staff will work in consultation with families regarding tailored visitation arrangements.

To contact our Pearl Supported Care team regarding visitation requests, please click here.