Are there waiting times for Home Care services?

Waiting times may apply for people accessing Home Care services through Government support programs. Private services can be accessed without waiting times.

Am I eligible for Government-funded Home Care services?

There are a range of eligibility criteria for Government-funded Home Care services based on your age and individual care needs. To find out more please call our friendly team on 1800 852 772

If I am waiting for a Home Care Package, can I still access Home Care services?

Yes, you can access privately funded Home Care services while you wait for your Home Care Package.

What if I’m not happy with my assessment result?

You have the final decision to accept or reject an ACAT recommendation.
If you are unhappy with the recommendations, it is always best to first talk with the person in charge of the ACAT; most concerns can resolved this way.
If you cannot come to an agreement, you can appeal the decision. ACAT will send you a letter that explains how you, or someone acting on your behalf, can do this.

How do ACATs assess the type of care I need?

Whether you live at home or are in hospital, ACATs can visit you to discuss exactly what it is you need.
Team members simply ask you a series of questions that are designed to determine how much and what type of help you need.
With your permission, the ACAT will also make contact with your doctor. This helps them to gain important information about your medical history, which helps with the assessment process.

What are my rights during an assessment?

- To be treated with dignity and respect.
- To be provided with correct and complete information about the assessment process.
- To be listened to.
- To have someone with you, such as a carer, close friend or relative.
- To have an interpreter (which ACAT can arrange).
- To receive independent advice from an advocate, or have them act on your behalf.

Who provides the care?

We want to give the best care possible. To that end, all of our specialist staff are trained to give attentive, individualised care. They aim to make respite an enjoyable experience for the people they care for. And because you know the person you care for is in good hands, they make it a positive experience for you too.

How much does it cost?

We’re a not-for profit organisation, and all of our services are government-subsidised. However, in order for us to provide the best possible care, we do ask you for a contribution.
This amount is worked out case-by-case, and we never refuse service on financial grounds.
There is no cancellation fee, but we appreciate as much notice as possible so that we can assist others.

What happens if they become unwell while in care?

Our staff are all trained to respond to emergencies. In most cases we call an ambulance to ensure the person in our care receives the best medical treatment.
If you have any preferences as to how you would like emergency situations handled, don’t hesitate to let us know.

What is a Carer?

Carers are usually family members or friends who provide support to a person who cannot care for themselves. Carers may be partners, brothers, sisters, friends or children of any age. They may give care for a few hours a week or all day every day, depending on the level of support needed. Many carers don’t consider themselves to be carers; they see just themselves as family members. So they may not ask for help, and can sometimes miss out on the wide range of services available to help them meet their responsibilities.