How do you access Home Support?

There are three ways to access Home Support services;

1) the Commonwealth Home Support Programme (CHSP)
2) Home Care Packages
3) privately funded services

CHSP is for lower care needs, Home Care Packages are for higher care needs, and privately funded services can be for either. To access Government funding through CHSP or a Home Care Package, your individual care needs will first be assessed by a Government assessor. Southern Cross Care can help people to register for these assessments.

Are there waiting times for Home Support services?

Waiting times may apply for people accessing Home Support services through Government support programs. Private services can be accessed without waiting times.

Am I eligible for Government-funded Home Support services?

There are a range of eligibility criteria for Government-funded Home Support services based on your age and individual care needs. To find out more please call our friendly team on 1800 852 772

How much will Home Support services cost me?

There are a number of factors that will determine how much Home Support services cost. These include whether you are funding your services privately or accessing government funding support. If you access government support, your financial situation will also affect the cost of your services. To find out more, please contact our friendly team on 1800 852 772.

If I am waiting for a Home Care Package, can I still access Home Support services?

Yes, you can access privately funded Home Support services while you wait for your Home Care Package.

I already have a Home Care Package with another provider – can I switch to Southern Cross Care?

Yes. Anyone receiving a Home Care Package can change providers if they are looking for a better fit to meet their needs. To transfer to a new provider you must notify your current provider and agree on the date that services will cease.

Does Southern Cross Care deliver Home Support services in my local area?

We currently offer Home Support services in the North, South, East and West of Adelaide as well as the Adelaide Hills, the Fleurieu Peninsula and Darwin. To find out more about our specific services available in your area, please call our friendly team on 1800 852 772.