In July 2014, new residents received a number of changes to residential care fees and charges which the government regulates as part of the government’s long term reforms aimed at ensuring that Australia continues to deliver high quality aged care services which are affordable and provide more choice for older people.

Key government changes included:

  • accommodation prices (eg. bond levels) to be published on our website, in our brochures, and on the government My Aged Care website
  • a clearer choice for people to pay for their accommodation through either a refundable lump sum, an equivalent daily payment, or a combination of both, and
  • new rules affecting government means tested fees.

These changes also bring some new terminology such as:

  • accommodation bonds will be called Refundable Accommodation Deposits(RAD)
  • periodic accommodation payments will be called Daily Accommodation Payments (DAP).

Prior to admission, all the new rules and fees will be carefully explained to ensure that you fully understand them. In general, these changes will not apply to existing residents.

These changes will support our commitment to assisting you to “live well” in a place you’re pleased to call home, and where you’re connected to meaningful relationships, activities and communities, while receiving the highest standard of care and services.

Fees do apply to residential care services and although the Australian Government provides some support, you may need to contribute. The amount will be based on your financial situation and care needs.

If you have any concerns or questions, please don’t hesitate to contact us – we’re here to offer you the support and assistance you need.

For more information on fees and funding relative to your individual situation, contact any of the following:

Southern Cross Care - Care Options Team on 1800 852 772
The Department of Social Services website
The MyAgedCare website
Your financial advisor