The COVID-19 pandemic is impacting on a number of our essential services as listed below.

Health & Wellness

Our Health & Wellness team continue to provide a wide range of services to our clients.

Following the SA Government's announcement of its ‘COVID-READY Plan’ in preparation for the opening of the state’s borders on 23 November, The following measures will be in place at all SA Southern Cross Care Health & Wellness Centres from Tuesday 23 November until further notice:

  • Full COVID-19 vaccination (i.e. minimum 2 doses) will be required for all staff, clients and visitors;
  • Staff will wear masks at all times when in the presence of clients and other staff;
  • Clients will be required to wear masks when entering, leaving and moving around our centres; but these can be removed when participating in classes or services;
  • All services will continue to be provided, including group classes and one-on-one services;
  • Services will only be suspended temporarily in the event of any suspected exposure or if directed to do so by SA Health;
  • Clients will be notified of any suspected COVID-19 exposure by SMS or email.

If you require any clarification about these new arrangements, please feel free to contact our team on (08) 8179 6825.

Care Car

The following measures will be in place for our Care Car service from Tuesday 23 November until further notice:

  • COVID-19 vaccination* will be required for all drivers and clients;
  • Masks must be worn by drivers and clients at all times whilst in the vehicle;
  • COVID SAfe Check-In will be required at the start of each ride (using the QR code or paper form);
  • Services will only be suspended in the event of a suspected exposure or if directed by SA Health;
  • Clients will be notified of any suspected COVID-19 exposure by phone.

*If clients have only received one dose of a COVID-19 vaccine by the 23rd of November, they will still be permitted to use the service if they have made an appointment for their second dose.

This means clients will need to do the following:

  1. Show written evidence of your COVID-19 vaccination status (or a valid medical exemption) to their Care Car driver at the start of each ride from 23 November onwards.
  2. Ensure that we have your current phone number so we can contact you if we need to let you know about service suspensions of suspected exposures.

If you need more information, please contact us on 1800 852 772.

Home Care

Our Home Care team continue to deliver services to help our clients live Better for life, at home.

South Australia

The following measures will be in place for our Care Car service from Tuesday 23 November until further notice:

  • In line with SA Government Directions, all staff will have received at least one dose of a COVID-19 vaccine and have a booking for a second dose by 30 November;
  • Staff will wear masks at all times when in the presence of clients whenever possible, and maintain social distancing whenever possible;
  • All services will continue to be provided, including personal care, home cleaning and domestic services, transport nursing and allied health services;
  • Services will only be suspended temporarily in the event of any suspected exposure or if directed to do so by SA Health;
  • Clients will be notified of any suspected COVID-19 exposure by phone.

We are also developing detailed response plans with escalating precautions should the rate of COVID-19 infection and transmission increase significantly in the community. These plans will include further enhanced measures such as additional Personal Protective Equipment (PPE) for staff, regular COVID-19 testing of staff, and additional screening protocols for clients prior to service appointments.

Northern Territory

  • All services are operating including domestic support, personal care, nursing and health care, shopping and transport
  • Additional screening is in place for all clients and employees to help protect everyone's health and safety

Victoria

  • All essential services are operating during the lockdown including domestic support, personal care, nursing and health care, shopping and transport;
  • Additional screening is in place for all clients and employees to help protect everyone's health and safety;
  • Face mask protocols are in place for all services in line with Victorian Government Directions.

Retirement Living

Our Retirement Living communities in SA, NT and Victoria continue to respond to the latest developments in the COVID-19 situation and follow public health advice to help keep all residents and employees safe.

Southern Cross Care is taking a number of precautionary measures within our Retirement Living communities. These measures vary based on the latest activity directions from state and territory governments and are communicated to residents locally.

For more information, please speak with your local Retirement Living Manager or call 1800 852 772.

South Australia

The following measures will be in place for all of our South Australian Retirement Living communities from Tuesday 23 November:

  • All SCC staff and contractors working within our Retirement Living communities will be fully vaccinated against COVID-19;
  • Masks will be required for all people within our Community Centres and communal shared spaces except when eating or drinking;
  • Self-screening and check-in protocols will remain in place at all Community Centres;
  • Residents will self-declare any COVID-19 symptoms or exposures early to their local Retirement Living Manager via phone and/or email;
  • Residents will complete all isolation, quarantine and testing requirements as directed by SA Health and any resident in isolation or quarantine will be prohibited from accessing our Community Centres or communal shared spaces;
  • Where SCC organises an event in a Community Centre, confirmation of full vaccination against COVID-19 will be required for entry and recorded via a paper-based check-in form.

We have also developed detailed response plans with escalating precautions should the rate of COVID-19 infection and transmission increase significantly in the community. 

We are also strongly encouraging all residents and people who visit our Retirement Living communities to get vaccinated against COVID-19.  Vaccination is the best way for you to protect your own health and the health of our staff.

      Residential Care

      Our Residential Care homes in SA and NT continue to provide high-quality, person-centred care to our residents.

      We have a visitation plan in place based on the latest available public health advice and emergency management directions. For further information please click here.