How do you access Home Support?

There are three ways to access Home Support services;

1) the Commonwealth Home Support Programme (CHSP)
2) Home Care Packages
3) privately funded services

CHSP is for lower care needs, Home Care Packages are for higher care needs, and privately funded services can be for either. To access Government funding through CHSP or a Home Care Package, your individual care needs will first be assessed by a Government assessor. Southern Cross Care can help people to register for these assessments.

How much will Home Support services cost me?

There are a number of factors that will determine how much Home Support services cost. These include whether you are funding your services privately or accessing government funding support. If you access government support, your financial situation will also affect the cost of your services. To find out more, please contact our friendly team on 1800 852 772.

If I am waiting for a Home Care Package, can I still access Home Support services?

Yes, you can access privately funded Home Support services while you wait for your Home Care Package.

Are there waiting times for Home Support services?

Waiting times may apply for people accessing Home Support services through Government support programs. Private services can be accessed without waiting times.

Am I eligible for Government-funded Home Support services?

There are a range of eligibility criteria for Government-funded Home Support services based on your age and individual care needs. To find out more please call our friendly team on 1800 852 772

Does Southern Cross Care deliver Home Support services in my local area?

We currently offer Home Support services in the North, South, East and West of Adelaide as well as the Adelaide Hills, the Fleurieu Peninsula and Darwin. To find out more about our specific services available in your area, please call our friendly team on 1800 852 772.

Will my home be protected?

If you own a home, it will not be counted as an asset if, at the time of the asset assessment or your entry into care (whichever is earlier):
• Your partner or dependent child is living there; or
• A carer eligible for an Australian Government income support payment has been living there for at least two years; or
• A close relative who is eligible for an Australian Government income support payment has been living there for at least five years.

What is respite?

Respite is ‘taking time away or a break from regular roles or activities that may be challenging’ . In practice, it means finding someone to take over your care role for a short time, so you can have some time to yourself.

Our respite services are flexible and responsive to both the needs of the carer and care recipient. We provide respite programs and activities that are safe, engaging, stimulating and focused on individual interests.

We provide personalised respite care to people living with all types of dementia. We specialise in caring for people who may have difficulty accessing other support due to challenging behaviours.

We offer in-home, centre-based, and overnight care, so you can find a respite option that works for you .