For residents who are assessed as eligible for government financial assistance, your accommodation contribution will be determined by the government assessment. All other accommodation prices are published on our website for each of our sites, and are regulated by the government. Regardless of your financial situation, you will always get the care you need.
Please call our Care Options Team on 1800 180 781 to discuss your individual circumstances.
Centrelink or the Department of Veterans’ Affairs will determine the fees payable. They are calculated according to the value of your assets.
You have the final decision to accept or reject an ACAT recommendation.
If you are unhappy with the recommendations, it is always best to first talk with the person in charge of the ACAT; most concerns can resolved this way.
If you cannot come to an agreement, you can appeal the decision. ACAT will send you a letter that explains how you, or someone acting on your behalf, can do this.
If you are assessed as not being eligible to pay a RAD, you will still get the care you need. The residential care service will receive a full rate of government assistance to ensure you receive the highest levels of care.
Depending on your government mean testing assessment, you may be asked to contribute to the cost of your accommodation in residential care. This may be as either a lump sum payment (Refundable Accommodation Deposit - RAD) or as a regular periodic payment (Daily Accommodation Payment – DAP), or a combination of both.
If you own a home, it will not be counted as an asset if, at the time of the asset assessment or your entry into care (whichever is earlier):
• Your partner or dependent child is living there; or
• A carer eligible for an Australian Government income support payment has been living there for at least two years; or
• A close relative who is eligible for an Australian Government income support payment has been living there for at least five years.
Accommodation charges can either be a lump sum payment (Refundable Accommodation Deposit – RAD) or a regular daily payment (Daily Accommodation Payment – DAP), or a combination of both.
If the accommodation charge is paid as a lump sum (RAD) it is refundable, unless you choose to pay other charges from this.
When you leave, your Refundable Accommodation Deposit (RAD) will be refunded back to you, minus any payments which you have chosen to have deducted from the RAD. The timeframes under which the RAD will be refunded are legislated by the government, and are influenced by your particular circumstances.
This fee acts as a contribution towards living expenses such as meals, cleaning, laundry, heating and cooling.
All residents of Australian Government subsidised aged care can be asked to a pay the basic daily fee.